Purpose

Transdirect pty ltd Loss or Damage Warranty is available to all customers to ensure that in the unforeseen circumstance that an item is damaged or lost in transit, transdirect can reimburse you for the wholesale value of the item effected.  The Warranty is subject to the conditions listed below.

Cost

There is NO added cost for this warranty. 

Signing For Received Goods

All goods MUST be inspected for damage before the Receiver signs the Proof of Delivery form or PDA screen. By signing the goods as 'Received in good condition' you will void the Transit Warranty. Please make sure the Receiver is aware of this if you are booking as the Sender. If damage is evident, the receiver must write 'DAMAGED' on the Consignment note or PDA screen.

Items Excluded

This warranty is available on a wide range of items carried by Transdirect.  Unfortunately however, it is not available for the following types of goods:

  • Commercial bulk dangerous goods
  • Explosives
  • Bloodstock and exotic bird
  • Currency of all descriptions
  • Live plants and tress
  • Motor vehicles
  • Household goods removals
  • Frozen or chilled meat, seafood or foodstuffs
  • Works of art or antiques
  • Precious metals and stone, money, bullion, cheques, credit or other card sales vouchers, securities, shares, bonds, deeds, bills of exchange or any document that represents money
  • Glass, Crystal and Ceramic materials

Packaging

For the Transit Warranty to apply, all goods must be packed at or above the standard set by the original manufacturer. Any damage caused by insufficient packaging will not be covered, however total loss cover will still apply.

Incident Notification

Should an incident occur, customers must complete a “Loss or Damage Warranty” Incident report, and return this to Transdirect within 30 days of the incident occurring.  If notification is not received within 30 days, the Warranty will be void.  Incident report forms are available by emailing warranty@transdirect.com.au

Incident Investigation and Conclusion

Once an incident is notified, Transdirect will conduct a full investigation of  the circumstances presented to us.  Negligence and/or non delivery by Transdirect must be proven before Transdirect will accept responsibility for the incident.  Once Transdirect have accepted responsibility for the incident, a cheque for the wholesale amount of the item claimed will be forwarded to you within 30 days.

Transdirect will not accept responsibility for any item/s where the wholesale value of the item/s is less than $250, or more than $12,500 for any one incident.  An incident is defined as “single event which leads rise to a claim which may or may not involve more than one consignment”

Standard Terms and Conditions

The Transdirect “Loss or Damage Warranty” is offered in line with our standard terms and conditions of contract, which may be viewed on the Transdirect website.