Frequently asked questions

Please visit our frequently asked questions page to find answers to common questions users have about our service. After reading our frequently asked questions and this 'how it works' page, you should be familiar with our service & ready to book your consignment!

 

How it works - ^

  • Step 1: Get a quick quote. It's so simple!
  • Step 2: Pay and confirm your details through our secure payment facility.
  • Step 3: You will receive an email with an attachment including a receipt and a consignment note.
  • Step 4: Print out the consignment note and securely stick it to the carton.


    • Cut the consignment note along the dotted line in between the ‘SENDERS COPY’ and the ‘POD COPY’. Keep the now detached ‘Senders copy’ for your record of the delivery details.
    • Fold the Consignment note along the dotted line between the ‘CARTON LABEL’ and the ‘POD COPY.
    • Using clear sticky tape, attach the ‘CARTON LABEL’ part of the consignment note so that the ‘POD COPY’ part is loose and able to be torn off at the destination and kept by the driver.
    • Fold the ‘POD COPY’ half of the consignment note over the attached ‘CARTON LABEL’ part, and that’s it, your parcel is ready for pickup.
    Make sure you write the delivery address and the consignment number on the carton, just in case the label is accidentally removed. You must have the label secured on the carton for the pickup to be taken.
  • Step 5: One of our chosen delivery companies will come and pick up the carton on the day and time specified.
  • Step 6: You can track and trace your delivery status on our web site, using your consignment number.
  • Step 7: Your consignment will be delivered between the hours of 9am - 5pm.

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Packing & Sending Requirements - ^

  • Don't make the carton too full or too heavy. If the contents of the carton can be split and it weighs over 30kg, put it in two cartons.
  • Make sure your box/carton is structurally sturdy.
  • Don't over pack your carton.
  • Make sure your goods have cushioning around it so it reduces the chances of getting damaged in transit.
  • Make sure the cartons are well sealed with wide robust tape. Secure the carton to eliminate it from opening whilst in transit.
  • If your goods are fragile, let us know by clearly writing on the carton FRAGILE!
  • We do not send:
    - dangerous goods
    - any unpackaged items
    - items that exceed 4 metres in length
  • Items that exceed 35kgs must be packed on a skid or pallet, and must have a forklift at both the sending & receiving addresses. If your item is over 35 kg's and you do not have a pallet, you must ensure there is sufficient assistance to load and/or unload the vehicle. Failure to have the assistance required will result in either a Futile pickup or Re-delivery fee.
  • Make sure you are aware of the terms and conditions.
  • Once you have booked and paid for the pickup you will receive an attachment of your receipt and consignment note via email. You need to print out this consignment note and stick it on to your carton.
  • Make sure your carton has no other address written on it, or any old delivery labels.
  • Write on the carton, the delivery address and the consignment number.
  • All items must be packed into a carton/box or covered in either bubblewrap or plastic depending on the nature of the item. If damage can easily occur due to the packaging used, you may void the transit warranty.
  • Suitcases and travel cases can be sent as they are. They do need to be securely fastened.
  • Large unpackaged furniture items will not be accepted. These types of items would be best moved with a specialised furniture removalist. You can contact our Customer service on 1300 668 229 if you need to discuss your delivery.

 

Measuring the size of the carton - ^

Please review the image below showing how to correctly measure the size of your carton(s):

Tracking your consignment - ^

If you need to track your consignment at any time, just fill in the details below and press 'track and trace'. You will need to use the AOE number located under the barcode on the consigment note.

Consignment/Reference:  
Destination Postcode:  
Search Type:   Consignment   Reference

Transit Times - ^

If you wish to estimate the transit time of your delivery, please fill in the FROM and TO postcodes below:

From Postcode:
To Postcode:

Please ensure that the recipient of the delivery is available on or about the delivery date


Are you a regular sender or receiver? - ^

Although we have structured our business to offer cheap rates across the board, we do offer clients that regularly send with transdirect extra savings by becoming a member.

If you send over $150 a week on your current freight requirements we will offer you up to 5% discount.

If you send over $350 per week we will offer you up to 10% discount.

If you send over $700 per week we will offer you up to 15% discount.

This will then enable you to have a Transdirect membership number, that will automatically apply the discounts when you book your jobs.

We also have a range of account options available to make the booking process easier and more efficient for your dispatch/wharehouse staff.

To find out further details and whether you qualify, please contact us.

Questions?

If you have any questions you can contact us at via the methods listed on our contact page